You’ve Got Questions,
We’ve Got Answers
Before establishing your new and improved sleep regime, we’re sure you have a few questions. Feel free to browse the queries of restless-sleepers past in our list below. For anything else, our customer service department is happy to help. Get in touch with them now.
Learning How to Tango
Why Tango over other online mattresses?
From its unique two comfort level build, to its “Keep Cool” gel memory foam layers, there are many reasons the Tango Mattress rises above its competitors, but the one we hear most often from customers is far less technical: It’s just more comfortable!
We use premium materials to ensure utmost softness, support and satisfaction in our mattresses. Plus, we deliver them right to your door so that you can put sleepless nights to rest. Tango is the right answer for a great night’s sleep.
How Does Tango’s two comfort level system work?
Where is the Tango made?
Is there a trial period after I buy my new Tango?
How much does shipping cost?
How do I decide which side is best for me?
Can I switch the side of the mattress at a later time?
How long will the Tango last?
Materials & Construction
How is the Tango made?
The Tango is made up of five layers, each serving a distinct purpose. The body of the mattress is formed in a 4-inch Inner Core stabilizing foam. This offers a strong base for the dual sides to be able to sustain their individualized feels. The next layer outward is made up of a thick supportive foam and manipulated at varied firmnesses to hold one of two distinct mattress feels on either side. This layer provides the comfort for the plush and firm side. At the surface of both sides of the mattress is our Keep Cool gel memory foam which conforms and adapts to each individual’s body for premium pressure relief. Finally, a temperature regulating cover featuring phase change technology rests on the surface to keep you cool throughout the night.
Where do your materials come from?
What sizes does the Tango come in?
The Tango comes in all standard mattress sizes – Twin, Twin XL, Full, Queen, King and California King.
How much does the Tango weigh?
Mattress weight varies by size selected. The range shifts from approximately 45lbs for the Twin to 95lbs for the California King.
Preparing to Tango
How quickly can I set up my Tango Mattress?
Setting up your Tango will take about half an hour, leaving you the rest of the night to enjoy your purchase.
How do I set up my Tango Mattress?
Bring the box into the room where you would like to set up your new Tango Mattress. Place the rolled mattress on your base. This can be a foundation, platform, bed frame with bunkie board, slats or other. Unwrap the plastic and slowly the mattress will begin to take shape. Note it will take 24 hours for the mattress to come to its natural shape and up to 48 hours to fully settle into its permanent structure. While there is no danger of damage in resting on the mattress sooner, we recommend only selecting your side after 48 hours.
Does the Tango require a particular base or foundation?
We recommend a solid surface for the Tango, as with any mattress. A standard foundation will suffice; however, any base with coils may adjust the feeling of your Tango Mattress. We recommend a platform bed, metal bed frame with a Bunkie Board (flat board resting over the base) or well-constructed slat base. If opting for slats, make sure the slats aren’t too far apart (no more than 3 inches) and that they are not warped.
How do I keep my Tango Mattress clean?
We recommend a breathable mattress protector to keep the Tango clean.
Safety & Certifications
Are flame retardants used on the mattress?
Is the Tango made with allergens?
No allergens are used in the manufacturing of the Tango Mattress.
Are your materials certified safe?
Yes. We only work with foam materials that are CertiPUR-US certified safe. This certification guarantees that your Tango is made without Ozone depleters; PBDEs, TDCPP or TCEP (“Tris”) flame retardants; mercury, lead, and other heavy metals; formaldehyde; or phthalates regulated by the Consumer Product Safety Commission. Additionally, the materials used in creating the Tango contain Low VOC (Volatile Organic Compound) emissions to maintain ideal indoor air quality (less than 0.5 parts per million).
Facilitating the Purchase
Do you offer a financing plan?
How long can the Tango remain in its packaging?
Returns & Cancellations
What is your return policy?
How do I return my Tango Mattress?
Simply contact our customer service team and we’ll arrange to have your mattress picked up and to refund your purchase.
Do I need to keep the original packaging?
Do you provide a warranty?
Shipping & Delivery
When will I receive my Tango Mattress?
We ship all orders out of our facilities within 1-2 business days of order receipt. Your Tango mattress will then arrive at your door within 3-7 business days, depending on your geographical location.
How do you ship to an apartment building or condominium?
Can I change my shipping address?
How much does shipping cost?
Where do you ship Tango Mattresses?
We ship to the US & Canada.
How large is the package that the Tango comes in?
The Tango ships compressed and rolled in a shipping box that is roughly 18″x18″x40″.