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ONE MATTRESS. TWO SIDES. TWO COMFORTS. YOU CHOOSE

You’ve Got Questions, We’ve Got Answers

Before you can get on your way to your new and improved sleep regime, we’re sure you have a few questions. Feel free to browse the queries of restless-sleepers past in our list below. For anything else, our customer service department is happy to help. Get in touch now, and they’ll answer on their non-snoozing hours!

General Questions

Facilitating the Purchase

Is there a cost to recycle my old mattress?

Mattresses cannot simply be disposed of in a dumpster. Accordingly, you may have to pay to have a junk removal company pick up an old mattress. We recommend donating your old mattress to your local donation center, such as a Salvation Army. Typically, a quick phone call will facilitate a free pickup of the mattress in these cases. If you have further questions, feel free to get in touch with our customer service department who will be happy to guide you through this process.

Where can I go to recycle my old mattress?

We recommend calling your local donation center to arrange a pickup. Alternatively, you can have it taken away by a junk removal company for a small fee. If you need guidance in this area, feel free to get in touch with our customer service department.

Will you remove my old mattress for me?

Unfortunately, we cannot recycle your old mattress for you. You can have your mattress removed easily by arranging pickups with your local donation center or have it taken away by a junk removal company for a small fee. Contact our customer service department for further help in this area.

Do you offer a financing plan?

Yes we do offer mattress financing. To better assist you in acquiring your new double sided mattress sooner, we provide…

How long can the Tango remain in its packaging?

The Tango is built to be able to withstand the packaging for a lengthy period. We don’t recommend; however, leaving the Tango in its packaging for more than three months.

Returns & Cancellations

What is your return policy?

You have 120 nights to try out your Tango. If you’re at all unhappy, we’ll gladly take it back at no cost to you! We’ll even pick it up and recycle it for you.

Is there a cost for returning my Tango mattress?

Nope! We’ll even pick it up for you.

Is there a waiting period before I can return my Tango?

There is no defined wait period; however, we recommend waiting for a minimum of 30 days prior to making a return request. It takes time for your body to adjust to a new mattress – and in this case, you may be adjusting to two!

How do I return my Tango mattress?

Simply contact our customer service team and we’ll arrange to have the Tango flippable mattress picked up and to refund your purchase.

Where does a returned Tango mattress end up?

We try wherever possible to have returned mattresses donated to local charities. When not possible, all mattresses are recycled for parts. None are sent out to consumers.

Do I need to keep the original packaging?

Nope! We’ll pick the Tango up as is, so you can dispose of the box. Just make sure to hang onto the shipping slip.

What is your order cancellation policy?

We make it a priority to get your mattress shipped out of our facilities within 1-2 business day of receiving your order. Accordingly, cancellations requests can only be processed directly via communication with our customer service team. If your Tango mattress hasn’t shipped, they’ll do their best to process your request.

Do you provide a warranty?

Absolutely. While the natural life of a mattress is usually seven to eight years, we’ll confidently guarantee you ten! If there is a manufactured issue with your mattress, as defined by sagging or unrecoverable body grooves in the mattress at over 1-inch in depth, we will give you a new Tango at zero cost to you.

Shipping & Delivery

When will I receive my Tango mattress?

We ship all orders out of our facilities within 1-2 business days of order receipt. Your Tango mattress will then arrive at your door within 3-7 business depending on your geographical location.

Can my delivery be scheduled?

While we don’t presently offer scheduling for mattress delivery, we do offer tracking through UPS. Contact our customer service department if you have any concerns about timing and they will be able to guide you accordingly.

How do you ship to an apartment building or condominium?

The Tango ships rolled up and tucked into a semi-large shipping box. Accordingly, it will be processed like any other package. You may select to request a signature at the door when placing your order. If you’re not home when the package arrives, a slip will be left at your door/mailbox requesting pickup at a nearby post office.

Can I change my shipping address?

You may change your shipping address by contacting our customer service team up until the product has shipped. Once shipped, the product is with UPS and they will get in touch with you if there is an issue.

How much does shipping cost?

Nothing!

Where do you ship Tango mattresses?

We ship to the US & Canada. Unfortunately, international shipping to other countries is not presently available.

How large is the package that the Tango comes in?

The Tango ships compressed and rolled in a shipping box that is roughly 18"x18"x40"

Learning How to Tango

Talking Tango

Why does the Tango cost so much less than mattresses from traditional retail stores?

By selling exclusively online, we’re able to cut a lot of the costs associated with traditional mattress retailers. We’re able to save on overhead so that you can save on your new mattress!

Where is the Tango made?

Completely made in America. Our factories are located in Chicago, Illinois.

Can I try the Tango before I buy it?

Technically, no; however, we offer a 120-night trial period post purchase. This means you have 120 nights to try it out and decide if it’s not right for you. If for some reason you are not completely satisfied, we’ll pick it up from your home and completely reimburse you.

Is there a Tango showroom I can check out?

Not presently; however, we bring the showroom right to you! You have 120 nights with the flippable mattress set up in your own home to see if you like it. Try both the cushion firm mattress side and the plush mattress side before coming to a decision. If you’re still not completely enamored with the double sided mattress, we’ll pick up the Tango from your home at no cost to you and reimburse you for the purchase.

How much does shipping cost?

Nothing!

Why is there only one model of the Tango?

With the two leading sellers in mattress firmness built into one, the Tango needs no variations. This one mattress is essentially two idyllic models, ensuring your satisfaction no matter how you like to sleep.

How do I decide which side is best for me?

That’s up to you! We’ve equipped the Tango with the best option in cushion firm mattresses or plush mattresses. We recommend you sleep a few nights on each side before deciding. The beauty of the Tango is you get to keep both sides – so there’s no pressure.

Can I switch the side of the mattress at a later time?

Absolutely. With a stabilizing Inner Core dividing the alternate sides of the mattress, the Tango really is two mattresses in one. You can flip the mattress as many times as you’d like!

How long will the Tango last?

While the natural lifespan of most mattresses is seven to eight years, we confidently guarantee you ten!

Materials & Construction

How is the Tango made?

The Tango is made up of five layers, each serving a distinct purpose. The body of the mattress is formed in a 4-inch Inner Core stabilizing foam. This offers a strong base for the dual sides to be able to sustain their individualized feels. The next layer outward is made up of a 2-inch thick supportive foam and manipulated at varied firmnesses to hold one of two distinct mattress feels on either side. This is made of the Pillow Plush side and the Sleep Sturdy cushion firm side. A 2-inch layer of Dual Conform gel comprises the next Tango layer and it adapts to the individual’s body. Finally, a temperature regulating cover rests on the surface to keep you cool throughout the night.

Where do your materials come from?

All materials are sourced in America for a mattress made entirely in America.

What sizes do the Tango come in?

The Tango comes in all standard mattress sizes – Twin, Twin XL, Full, Queen, King and California King.

How much does the Tango weigh?

Mattress weight varies by size selected. The range shifts from approximately 45lbs for the Twin to 95lbs for the California King. See completed weight chart below.

Is there a weight restriction for the Tango?

The Tango mattress is designed to support the weight of individuals up to 350lbs.

Preparing to Tango

How long will I need to set up my Tango mattress?

Setting up your Tango will take about half an hour. We recommend leaving the whole night free though ;)

How do I set up my Tango mattress?

Bring the box into the room where you would like to set up your new Tango mattress. Place the rolled mattress on your base. This can be a foundation, platform, bed frame with bunkie board, slats or other. Unwrap the plastic and slowly the mattress will begin to take shape. Note it will take 24 hours for the mattress to come to its natural shape and up to 48 hours to fully settle into its permanent structure. While there is no danger of damage in resting on the mattress sooner, we recommend only selecting your side after 48 hours.

Will your team set up my Tango for me?

Unfortunately not; however, setup is a complete breeze!

Does the Tango require a particular base or foundation?

We recommend a solid surface for the Tango as with any mattress. A standard foundation will suffice; however, any base with coils may adjust the feeling of your Tango mattress. We recommend a platform bed, metal bed frame with a Bunkie Board (flat board resting over the base) or well-constructed slat base. If opting for slats, make sure the slats aren’t too far apart (no more than 3 inches) and that they are not warped.

How do I keep my Tango mattress clean?

We recommend a breathable mattress protector to keep the Tango clean.

Safety & Certifications

Are flame retardants used on the mattress?

The Tango complies with 16 CFR Part 1633 - a standard to guarantee a non-flammable mattress with the insistence on a burn test being conducted. Comprised of foam materials which are CertiPUR-US certified, only non-toxic retardants are used in the manufacturing of your new Tango mattress.

Is the Tango made with allergens?

No allergens are used in the manufacturing of the Tango mattress.

Are your materials certified safe?

Yes. We only work with foam materials that are CertiPUR-US certified safe. This certification guarantees that your Tango is made without ozone depleters; PBDEs, TDCPP or TCEP (”Tris”) flame retardants; mercury, lead, and other heavy metals; formaldehyde; or phthalates regulated by the Consumer Product Safety Commission. Additionally, the materials used in creating the Tango contain Low VOC (Volatile Organic Compound) emissions for indoor air quality (less than 0.5 parts per million).

Find more information on the environmental impact of your Tango in regards to CertiPUR-US.

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